Frequently asked questions
Plan Ahead: Timing Is Everything
Handmade Moroccan tile requires time. Every tile is crafted to order, which means planning early is essential to avoid delays, limit costs, and ensure your project stays on schedule.
What to Expect
Design & planning: 1–2 weeks
Production: 2–6 weeks
Crating & logistics: 1 week
Shipping:
Air freight: 7–10 days
Ocean freight: 6–12 weeks (recommended for larger orders)
Installation prep: 1 week
Custom projects take time. Express shipping is costly and not always available, especially during peak seasons. Ordering ahead gives you full control over design, budget, and delivery.
Please confirm tile quantities with your contractor before ordering. We do not guarantee exact color matches between shipments, and all sales are final due to the handmade nature of our tiles.
Plan Ahead: Timing Is Everything
Handmade Moroccan tile requires time. Every tile is crafted to order, which means planning early is essential to avoid delays, limit costs, and ensure your project stays on schedule.
What to Expect
Design & planning: 1–2 weeks
Production: 2–6 weeks
Crating & logistics: 1 week
Shipping:
Air freight: 7–10 days
Ocean freight: 6–12 weeks (recommended for larger orders)
Installation prep: 1 week
Custom projects take time. Express shipping is costly and not always available, especially during peak seasons. Ordering ahead gives you full control over design, budget, and delivery.
Please confirm tile quantities with your contractor before ordering. We do not guarantee exact color matches between shipments, and all sales are final due to the handmade nature of our tiles.
Color samples are complimentary for approved trade accounts. You only pay a flat $35 shipping fee within the U.S.
Mosaic samples are priced between $25 and $150 each, depending on the design and complexity. These are custom handmade pieces. Shipping for mosaic samples is a flat $65.
Let us know which samples you'd like, and we'll be happy to prepare a custom sample package for your project.
Color samples are complimentary for approved trade accounts. You only pay a flat $35 shipping fee within the U.S.
Mosaic samples are priced between $25 and $150 each, depending on the design and complexity. These are custom handmade pieces. Shipping for mosaic samples is a flat $65.
Let us know which samples you'd like, and we'll be happy to prepare a custom sample package for your project.
Yes, absolutely. We offer full customization on many of our tiles, including colors, patterns, sizes, and finishes. Whether you're looking to tweak an existing design or create something entirely unique, our artisan team in Fez can bring your vision to life. Custom samples can be created upon request, and we’ll guide you through the entire process from concept to production.
Yes, absolutely. We offer full customization on many of our tiles, including colors, patterns, sizes, and finishes. Whether you're looking to tweak an existing design or create something entirely unique, our artisan team in Fez can bring your vision to life. Custom samples can be created upon request, and we’ll guide you through the entire process from concept to production.
sale@mymoroccantile.com
Tel: 619-246-3109
sale@mymoroccantile.com
Tel: 619-246-3109