Production Timeline:

• Standard orders: 4 to 6 weeks.
• Large orders: May require additional time.

Shipping Transit Time:

• Air shipments: 5 to 10 days.
• Maritime shipments: 6 to 8 weeks.

Please note that unforeseen circumstances, such as delays in production or shipping, may extend the timeline. We will keep you informed every step of the way to ensure a smooth delivery process.

• Purchase Online: You can conveniently order samples directly from our website.
• Provide Your Address: Alternatively, share your delivery address with us to receive a sample invoice.

Timeline:

• Color Samples: Ready to ship within one week.
• Mosaic Samples: Handmade mosaic samples require a few weeks to craft due to their intricate nature.

Let us help you bring your vision to life with our carefully crafted samples.

Our artisan tile is custom-made, so please plan for production and shipping time accordingly

Yes you may. All our tile is made to order to provide options for our clients to select their own color

Yes, we can assist you with colors, layouts, and visuals for your tiles. This service is offered as a courtesy to our valued customers once an order has been placed. Additionally, we produce a control sample for your approval before production begins to ensure everything meets your expectations.

For non-buying clients, we can also provide layout services, but this requires a $500 retainer fee, which can be applied toward your order once it is placed. If no order is placed, the retainer fee is non-refundable and will be used to cover our drafter’s fees.

We offer two assembly options to suit your needs:

1. Standard Assembly:

• Tiles are assembled into small interlocking panels, typically between 8" and 12" in size, depending on the pattern.

1. Custom Assembly:

• We can create tiles tailored to your specific dimensions. For example, we can design a custom backsplash, wainscot, fireplace surround, or columns based on your measurements. These are assembled into larger interlocking sections, starting from 18" and up, for easy installation.

Both methods ensure precision and convenience, delivering a seamless and elegant finish to your space.

our tile is custom-created, therefore cancellations are not allowed and all sales are final with no refunds or exchanges

Please follow these steps if your shipment is damaged:

1. Inspect the Packaging: If damage is visible upon delivery, refuse the shipment and notify the carrier immediately.
2. Keep the Packaging: Retain all original packaging for inspection and claim purposes.
3. Notify Us Immediately: Send us photos of the delivery slip, the unopened crates, and any visible damage as soon as possible.
4. Light Damage: If the damage is minor, we will send replacement parts for the mosaics and guide you through the repair process.
5. Severe Damage: If the damage is extensive, we will coordinate with the shipping company to retrieve the damaged shipment and promptly remake your order.

Your satisfaction is our priority, and we’ll work with you to resolve any issues quickly and efficiently.